SMS messages
Connect your own SMS account, write the text of each message and see the messages that were sent.
Last updated:
Before you start
1. Get the "API key" («کلید API») and the "line number" («شماره‌ی خط») from the panel of your SMS provider.
2. The messages your shop sends to its customers, meaning manual sending and order notifications, go out through your own SMS account if you connect an SMS provider. If you do not, they go out through the Awix SMS account, up to your plan's monthly limit.
Connecting an SMS provider
1. Open the "SMS" («پیامک») page and click "SMS settings" («تنظیمات پیامک»).
2. If you have not entered a provider yet, you see the "Add SMS provider" («افزودن فراهم‌کننده‌ی پیامک») button; if you already have, the "Edit SMS provider" («ویرایش فراهم‌کننده‌ی پیامک») button. Click it.
3. In the window that opens, pick your SMS service from the "Provider" («فراهم‌کننده») list.
4. Enter the "API key". It is not shown again after you save. If a key is already saved and you keep the same provider, leave this field empty and the current key stays.
5. Enter the "Line number". This is the line the message is sent from; without it no message is sent.
6. Click "Save" («ذخیره»).
Writing the message texts
1. On the same SMS settings page, go to the "Message texts" («متن پیامک‌ها») section. You write the text of each message yourself.
2. Under each message name you see its status: "On" («روشن»), "Off" («خاموش») or "Off — no text written" («خاموش — متنی نوشته نشده»). Click "Edit" («ویرایش»).
3. Turn on the "Send this message" («ارسال این پیامک») switch. A message that is off or has no text is not sent.
4. Write the text in "Message text" («متن پیامک»). The expressions listed under this field are replaced with real values when the message is sent.
5. Once you have written some text, you see "Preview with sample values" («پیش‌نمایش با مقدارهای نمونه») below it. Read it.
6. If you see the "Pattern code" («کد الگو») field and you have registered a login-code pattern in the provider's panel, enter its code. The code is then sent with the pattern and the text above is not used.
7. Click "Save". You see the message "Message text saved" («متن پیامک ذخیره شد»).
Abandoned cart reminder
1. In the "Message texts" section, click "Edit" on the cart reminder message. The switch at the top of the window is called "Abandoned cart reminder" («یادآوری سبد خرید رهاشده»); turn it on.
2. Write the text in "Message text".
3. In "Send after (hours)" («ارسال پس از (ساعت)») enter a number from 1 to 72. This is how many hours after the last cart change the reminder is sent.
4. Click "Save".
5. The reminder is sent only through your own SMS panel and does not use up the Awix SMS quota. Without your own SMS panel, the reminder is not sent.
Seeing the messages that were sent
1. Open the "SMS" page.
2. To see only one status, pick it in the "Status" filter. The "All" («همه») option shows every message.
3. If you see the message "No message found with this status" («با این وضعیت پیامکی یافت نشد»), click "Remove filter" («حذف فیلتر»).
4. If you see the message "No message has been sent yet" («هنوز پیامکی ارسال نشده است»), the history appears here after the first message is sent.
Sending a message
1. On the "SMS" page, click "Send SMS" («ارسال پیامک») to open the sending page. This page sends an SMS.
If a message was not sent
• If the status of a message is "Off" or "Off — no text written", turn it on and write its text.