Set up shipping costs and methods
Set your shipping methods and their costs so customers see the right cost at checkout.
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Before you start
Open the "Shipping settings" («تنظیمات ارسال») page. It has two sections: "Shipping cost" («هزینه‌ی ارسال»), which is the default policy, and "Shipping methods" («روش‌های ارسال»), from which the customer chooses at checkout.
The default shipping policy
In the "Shipping cost" section, choose how the cost is calculated:
• "Free for everyone" («رایگان برای همه»): shipping is free for all orders.
• "Fixed amount" («مبلغ ثابت»): a fixed amount is added to every order. Write it in toman in "Fixed shipping amount" («مبلغ ثابت ارسال»).
• "By weight tier" («بر اساس پله‌ی وزنی»): the cost is calculated from the weight of the order.
In "Free shipping threshold (empty = no threshold)" («آستانه‌ی ارسال رایگان (خالی = بدون آستانه)»), write an amount. Orders that reach this amount are delivered without shipping cost. "Basis of the free shipping threshold" («مبنای آستانه‌ی ارسال رایگان») decides whether the amount is measured before or after the discount.
If you turn on "Tax also applies to shipping" («مالیات شامل هزینه‌ی ارسال هم بشود»), tax is also calculated on the shipping cost.
The "Shipping policy preview" («پیش‌نمایش سیاست ارسال») shows what the customer will see.
Adding a shipping method
1. In "Shipping methods", click "Add shipping method" («افزودن روش ارسال»). The "New shipping method" («روش ارسال تازه») window opens.
2. In "Method name" («نام روش»), write a name the customer sees, for example a postal service or a freight company.
3. If needed, write the delivery time in "Note for the customer (optional)" («توضیح برای مشتری (اختیاری)»), for example 2 to 4 working days.
4. Choose a "Cost type" («نوع هزینه») and set the "Shipping cost" («هزینه‌ی ارسال»).
5. Leave "Active" («فعال») on if the method should be shown now. Turn on "Default method" («روش پیش‌فرض») if it should already be selected at checkout.
6. Click "Save" («ذخیره»). You see the message "Shipping method added" («روش ارسال افزوده شد»). To cancel, click "Cancel" («انصراف»).
Cost types
• "Fixed cost" («هزینه‌ی ثابت»): one amount for each order.
• "By weight" («بر اساس وزن»): the cost is read from the weight tiers on this same page. The tiers are in the "Weight tiers" («پله‌های وزنی») section, which appears when the default calculation method is "By weight tier" («بر اساس پله‌ی وزنی»). Add a tier with "Add tier" («افزودن پله»). Each tier has a "Weight limit (grams)" («سقف وزن (گرم)») and a "Shipping cost up to this tier" («هزینه‌ی ارسال تا این پله»).
• "Per-city rate (freight)" («نرخ هر شهر (باربری)»): shown only for the cities listed in the table. Click "Add city" («افزودن شهر») and fill in "Province" («استان»), "City" («شهر») and "Cost" («هزینه») in each row. If you leave the province empty, the rate applies to a city with that name in any province.
• "Free" («رایگان»): this method has no cost.
• "Pickup" («تحویل حضوری»): the customer collects the order from the shop; there is no cost.
Turning a method off and deleting it
• To turn a method off for now, switch "Active" («فعال») off. A method that is off is marked "(inactive)" («(غیرفعال)») and is not shown to customers.
• To delete a method, click "Delete" («حذف») and confirm "Delete shipping method «…»?" («حذف روش ارسال «…»؟»). Orders already placed keep the name of the method.
Connecting a shipping company
If you have your own contract with a shipping company, connect it in "Connect to shipping companies" («اتصال به شرکت‌های ارسال»). Click "Connect" («اتصال») and enter the company details. Each company shows one of these statuses: "Not connected" («وصل نشده»), "Connected and active" («وصل و فعال») or "Connected, turned off" («وصل، خاموش»).
When you send an order, open the order page and use "Register shipment and get tracking code" («ثبت مرسوله و گرفتن کد رهگیری»). After registration, the customer sees the "Shipment tracking code" («کد رهگیری مرسوله») on the order page.
If shipping does not show correctly
• If you turned a method on and the customer does not see it, check whether its cost type is "Per-city rate" and whether the customer's city is in the table.
• If the method is "By weight", make sure a tier exists for the weight of the order.
• If you see "Reading shipping methods failed" («خواندن روش‌های ارسال ناموفق بود»), reopen the page.