Returns and returned orders
Set the return conditions for customers and record a returned order.
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Return conditions
Open the "Returns" («بازگشت کالا») page in the settings. It has two sections: "Returns" («بازگشت کالا») and "Shipping time" («زمان ارسال»).
In the "Returns" section, set these:
• "Return period (days)" («مهلت بازگشت کالا (روز)»): the number of days a customer can return a product. Zero means the shop does not take back sold products.
• "Shipping cost of a returned item" («هزینه‌ی ارسال کالای مرجوعی»): either "Free (cost paid by the shop)" («رایگان (هزینه با فروشگاه)») or "Cost paid by the buyer" («هزینه با خریدار»).
• "Refund method" («روش بازپرداخت»): one of "Refund to the same payment method" («بازگرداندن مبلغ به همان روش پرداخت»), "Store credit" («اعتبار خرید در فروشگاه») or "Exchange" («تعویض کالا»).
After you click "Save" («ذخیره»), these conditions are shown on your shop's return policy page and in Google results. Until you save, you see the note "These conditions are not published on the site yet" («این شرایط هنوز در سایت منتشر نشده است»).
In the "Shipping time" section you can set "Order preparation time (working days)" («زمان آماده‌سازی سفارش (روز کاری)»), "Minimum delivery time (days)" («حداقل زمان رسیدن مرسوله (روز)») and "Maximum delivery time (days)" («حداکثر زمان رسیدن مرسوله (روز)»). The free-shipping threshold is set in the shipping settings and is shown on this page.
Recording a returned order
When a customer returns a product, open the order and click "Change status" («تغییر وضعیت»). In the "Change order status" («تغییر وضعیت سفارش») window, choose the "Returned" («مرجوعی») status and click "Save status change" («ثبت تغییر وضعیت»). "Returned" appears only after the "Shipped" («ارسال‌شده») status. If the order is still "Placed" («ثبت‌شده»), first move it to "Being prepared" («در حال آماده‌سازی») and then to "Shipped". Only the statuses allowed for this order are listed.
You see "Order status changed" («وضعیت سفارش تغییر کرد»). The payment status, such as "Refunded" («بازگشت‌شده») or "Partially refunded" («بازگشت جزئی»), is shown separately.
Notes
• Recording the "Returned" status only changes the order status. There is no separate refund or return-reason form in the panel.
• The panel does not explain what happens to stock or whether the customer is notified after a return is recorded.
If something did not work
• If you see "Status change failed" («تغییر وضعیت ممکن نشد»), the "Returned" status is not allowed for this order. Check its current status.