Plans and billing
See your site's package, buy or renew it, get extra packs, and find your paid invoices.
Last updated:
Before you start
In the panel you have four pages for the package and for payment:
• "Upgrade package" («ارتقای پکیج»): you see your current package and usage, and you buy or change a package.
• "Renew subscription" («تمدید اشتراک»): you renew the subscription of the site.
• "Invoices" («صورتحسابها»): you see the invoices of your purchases.
• "Usage and extra packs" («مصرف و بسته‌های اضافه»): when the monthly share of your package is not enough, you buy an extra pack.
All prices are written in toman.
Current package and usage
At the top of the "Upgrade package" page you see the box "Your current package" («پکیج فعلی شما»):
• The name of the package and its status: "Active" («فعال»), "Expired" («منقضی») or "Suspended" («معلق»).
• The date the package ends and the number of days left, with the words "days left" («روز مانده»). If the package has no end date, "No end date" («بدون تاریخ پایان») is written.
• A few usage boxes: each box says how much of something you have used and what its limit is. When you get close to the limit it says "Near the limit" («نزدیک سقف»), and when you reach the limit it says "Limit reached" («به سقف رسیده»). Something without a limit is shown with "No limit" («بدون سقف»).
Buy or upgrade a package
1. Open the "Upgrade package" page. The packages are side by side with their prices. You can change your package whenever you want.
2. Choose the payment period. The price of each package is written for that period, for example "toman / month" («تومان / ماه») or "toman / year" («تومان / سال»). On the longer periods you may see a label about the saving.
3. Find the package you want. The package with the label "Our suggestion" («پیشنهاد ما») is Awix's suggestion. Under the price you see the features of each package with a tick or a dash. At the bottom of the page, in "Full comparison of packages" («مقایسه‌ی کامل پکیج‌ها»), you see all packages side by side in one table.
4. If you have a discount code, write it in "Have a discount code?" («کد تخفیف دارید؟»). If the code is not accepted, the reason is written under that field.
5. If you have more than one way to pay, choose one. The first way is chosen from the start.
6. Click the button of that package. If you have no package, the button starts with "Buy" («خرید»). For a package that costs more than your current package it says "Upgrade to" («ارتقا به»), and for the others "Change to" («تغییر به»). On your current package there is the button "Renew this same package" («تمدید همین پکیج»), which takes you to the renewal page.
7. The button shows "Going to the gateway…" («در حال انتقال به درگاه…») and you go to the bank's payment page. You enter the card information only on the bank's page, not in the panel.
8. At the bottom of the page it is written: "Prices are in toman" («قیمت‌ها به تومان است»), "Payment through the bank gateway" («پرداخت از درگاه بانکی») and "The package is activated right after payment" («پکیج بلافاصله بعد از پرداخت فعال می‌شود»).
Messages you may see at the top of the page
• "Is your VPN on?" («فیلترشکن (VPN) روشن است؟»): this message comes if it looks like you are connected from outside Iran. Bank payment gateways open only from inside Iran; turn the VPN off before paying.
• "Your site was made" («سایت شما ساخته شد»): it means the free trial of this account has already been used, and the site is activated by buying a package.
• "Invitation discount" («تخفیف دعوت»): if you came by the invitation of a friend, you see the discount of your first purchase here.
Renew the subscription
1. Open the "Renew subscription" page. You see the name of the package and the end date of the subscription. If the subscription has ended but the site is still active, a message comes that tells the last date: if you do not renew by that day, the site becomes unavailable.
2. The renewal periods are side by side. Each has a name, a price in toman, and a sentence that starts with "With this renewal, the subscription until" («با این تمدید، اشتراک تا») and tells the new end date. Some periods also have a label with the percentage saved.
3. Click "Renew" («تمدید») on the card of the period you want.
4. In the confirmation window you see the amount and the new end date. If they are right, click "Confirm renewal" («تأیید تمدید»). You see the message "Renewal request registered." («درخواست تمدید ثبت شد.»)
5. As long as a renewal request is open, you see the box "An open renewal request has been registered for this site" («یک درخواست تمدید باز برای این سایت ثبت شده است») and the "Renew" buttons do not work; a site can have only one open request. If you do not want it, click "Cancel request" («لغو درخواست»). You see the message "Renewal request cancelled." («درخواست تمدید لغو شد.»)
If the subscription of the site is over and the site is unavailable, you see the red message "The subscription of this site has ended and the site is unavailable." («اشتراک این سایت به پایان رسیده و سایت از دسترس خارج شده است.») and the renewal periods are in the middle of the page.
Two other cases:
• "This site has no active subscription" («این سایت اشتراک فعالی ندارد»): you must buy a package first. Click "View packages" («مشاهده‌ی پکیج‌ها»).
• "Your package has no end date" («پکیج شما تاریخ پایان ندارد»): this package is always active and does not need renewal. For more features click "Upgrade package".
See the invoices
1. Open the "Invoices" page. From the "Upgrade package" page there is also an "Invoices" («صورتحسابها») button.
2. The list has the columns "Number" («شماره»), "Date" («تاریخ»), "Amount" («مبلغ») (in toman) and "Status" («وضعیت»). If a discount was applied, it is written under the amount how much less it became.
3. To see one invoice, click "Details" («جزئیات») in the "Actions" («عملیات») column.
4. To find an invoice, write the number in "Search by number" («جست‌وجوی شماره») or in "Status" choose "All" («همه») or one status. "Clear filters" («پاک کردن فیلترها») removes the filters.
5. To buy a package, click "Buy a package" («خرید پکیج»).
The invoices belong to your account, not only to one site. If you have several sites, you see all of them in this same list. If you have not bought anything yet, you see the message "You do not have an invoice yet" («هنوز صورتحسابی ندارید») and the button "View packages" («دیدن پکیج‌ها»).
Extra packs
If the monthly share of your package is not enough, buy an extra pack. Extra packs are for the monthly limits of SMS, artificial intelligence, newsletter, forms and booking. The monthly share is used first, then the extra pack; the pack does not go back to zero when the month starts.
1. On "Upgrade package" click "Extra packs" («بسته‌های اضافه») to open the "Usage and extra packs" page. This button is there only when a site is selected.
2. For each monthly limit you see a box with three numbers: "Usage this month" («مصرف این ماه»), "Monthly share of the package" («سهم ماهانه‌ی بسته») and "Extra credit" («اعتبار اضافه»). If the share of the month is finished, "This month's quota is finished." («سهمیه‌ی این ماه تمام شده است.») is written, and if it is nearly finished, "This month's quota is nearly finished." («سهمیه‌ی این ماه رو به پایان است.»)
3. Under each box you see the packs you can buy. For each pack the name, the amount, the validity ("No expiry" («بدون انقضا») or a number of days) and the price in toman are written.
4. If you have more than one way to pay, choose one.
5. Click "Buy" («خرید»). You see the message "Going to the payment gateway…" («در حال رفتن به درگاه پرداخت…») and you go to the bank's payment page. The credit of the pack is added when the bank confirms the payment.
If there is no pack for a limit, it is written "At the moment no extra pack is sold for" («فعلاً بسته‌ی اضافه‌ای برای») that limit, "is sold." («فروخته نمی‌شود.») If the package of the site has no monthly limit, you see "The package of this site has no monthly limit that needs an extra pack" («پکیج این سایت سقف ماهانه‌ای ندارد که بسته‌ی اضافه بخواهد»).
If something did not work
• If a package has "No price is registered for this period" («برای این دوره قیمتی ثبت نشده است») for the chosen period, the button of that package does not work. Choose another period.
• If the payment does not open, check whether you saw "Is your VPN on?". Turn the VPN off and try again.
• If you see the message "Loading the list of packages failed" («دریافت فهرست پکیج‌ها ناموفق بود»), open the page again.
• If you see the message "No package has been published for sale yet" («هنوز پکیجی برای فروش منتشر نشده است»), the packages have not been published by Awix yet; "As soon as they are published, the packages are shown right here." («به‌محض انتشار، پکیج‌ها همین‌جا نمایش داده می‌شوند.»)
• If you see the message "Loading the list of invoices failed" («دریافت فهرست صورتحسابها ناموفق بود»), open the page again.
• If you see the message "Usage and packs could not be loaded. Open the page again." («مصرف و بسته‌ها بارگذاری نشد. صفحه را دوباره باز کنید.»), do the same.
• If you see another message, the text of that message is your guide; if the problem stays, message support.