Manage orders and their statuses
Find your customers' orders, change their status and print shipping labels.
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The orders list
The "Orders" («سفارش‌ها») page shows all orders of the shop. Each row shows the number, the recipient, the status, the payment, the total amount and the date.
• To find an order, write the order number, the recipient's name or mobile in "Search" («جست‌وجو»).
• Use the "Status" («وضعیت») filter to see the orders of one status. "All" («همه») shows every order.
• To print shipping labels for several orders, select them and click "Print shipping label" («چاپ برچسب ارسال»). To export the list, click "Excel export ↓" («خروجی اکسل ↓»).
• For an order placed in person, use "Place in-person order" («ثبت سفارش حضوری»).
Order statuses
Every order has one of these statuses:
• "Placed" («ثبت‌شده»): a new order.
• "Stock reserved" («رزرو موجودی»): the stock of the products is reserved for the order.
• "Being prepared" («در حال آماده‌سازی»)
• "Shipped" («ارسال‌شده»)
• "Returned" («مرجوعی»)
• "Cancelled" («لغوشده»)
• "Cancelled by customer" («لغو توسط مشتری»)
• "Closed" («بسته‌شده»)
Payment statuses
The payment status of each order is shown too: "Awaiting payment" («در انتظار پرداخت»), "Paying" («در حال پرداخت»), "Paid" («پرداخت‌شده»), "Failed" («ناموفق»), "Cancelled" («لغوشده»), "Refunded" («بازگشت‌شده») or "Partially refunded" («بازگشت جزئی»). The payment method is "Cash on delivery" («نقدی»), "Bank transfer or card reader" («کارت‌به‌کارت یا کارت‌خوان»), "Customer wallet" («کیف پول مشتری») or "Free" («رایگان»).
Changing the status of an order
1. In the list, open the order. The page "Order number …" («سفارش شماره …») opens.
2. Click "Change status" («تغییر وضعیت»). The dialog "Change order status" («تغییر وضعیت سفارش») shows the current status.
3. Choose the "New status" («وضعیت جدید»). Only the statuses that are allowed for this order are listed.
4. If you want, write a "Note (optional)" («یادداشت (اختیاری)»).
5. Click "Save status change" («ثبت تغییر وضعیت»). You see "Order status changed" («وضعیت سفارش تغییر کرد»). "Cancel" («انصراف») makes no change.
The history of changes is listed under "Status history" («تاریخچه وضعیت») on the same page.
Shipping label and invoice
• For one order, click "Print shipping label" («چاپ برچسب ارسال») on the order page.
• In the "Invoice" («فاکتور») menu, choose "Print invoice" («چاپ فاکتور») or "Download PDF" («دانلود PDF»).
Changing the address and deleting an order
• To change the shipping address, click "Change address" («تغییر آدرس») on the order page. You see "Shipping address updated" («آدرس ارسال به‌روزرسانی شد»).
• To delete an order, click "Delete order" («حذف سفارش»). You are asked "Delete this order?" («حذف این سفارش؟»). A deleted order is hidden from the list and its reserved stock returns to the inventory.
If something did not work
• If you see "Status change failed" («تغییر وضعیت ممکن نشد»), the status you chose is not allowed for this order. Check the current status and try again.
• If you see "This order did not load" («این سفارش بارگذاری نشد.»), click "Try again" («تلاش دوباره»).